Returning items you have purchased online
Items purchased on our website can be returned for a refund under our refund policy. (This is not our normal in-store policy). If you wish to return the item you have purchase you must notify us with 7 days of receiving your item. Diffusion will not refund the cost of postage unless the items we have sent are incorrect or are damaged when we have sent them to you.
For your own protection when returning any items to us, we suggest you use a signed for service. We will not accept responsibility for any items which have been lost in the post being sent from you to us.
Please make sure returned items are unworn and in their original condition. Due to hygiene reasons, underwear cannot be returned.
Diffusion Designer Ltd.
98 Queensmere Shopping Centre
The original receipt must be enclosed with the package.
Where returned items are received without a receipt of purchase, no refund can be given.
Items must be returned in their original condition. This means the item is unworn and as new, all labels and tags remain attached along with all of the original packaging.
In cases where Diffusion receives returned items that are: soiled, with odour, damaged or appear to have been washed, cleaned or repaired - no refund shall be issued.
We are happy to refund the full value of unwanted goods that are returned to Diffusion in original condition within 14 days and we encourage you to do this. Items returned after 14 days may, at our discretion be issued with a credit voucher to be used on our website.
Goods returned after 28 days will not be accepted.
Diffusion reserves the right to refuse to accept returned items that we believe are not in their original condition. This does not affect your statutory rights.
Diffusion cannot take any responsibility for packages where the postage is unpaid or where the item has become damaged in transit
To make sure the items reach us safely, we recommend you use a trusted and assured parcel delivery service, with appropriate compensation for loss or damage.
Diffusion cannot refund postage charges for unwanted items nor can we reimburse postage and shipping costs incurred by returning an unwanted item. Under no circumstances shall Diffusion bear the cost of any expenses incurred by customers in the process of making a return.
Click here to download and print a copy of our returns form.